Coupons - Frequently Asked Questions

How to buy coupons

Coupons that are offered within the shop can be purchased like regular items. Your coupon will be activated after receipt of payment. The amount will be displayed in your shopping cart. By clicking the "send coupon" link you can e-mail your coupon credit.

How to send coupons

In order to send a coupon please click on the "send coupon" link in your shopping cart. In order to send a coupon we need the following data: First and last name of the recipient. A valid recipient e-mail address. The amount you would like to send. (It is possible to send partial amounts of your coupon credit.) A short message for the recipient. Please double-check your data before clicking the send button. Before clicking the send button you can change your data at any time.

How to shop with coupons

You can use your activated coupon as payment for your orders. Coupon credit can be redeemed at any time during the ordering procedure. In case your coupon credit does not cover the entire amount of your order please select a payment method for the remaining difference. Remaining coupon credit will be available for your next order.

How to use coupons

If you have received a coupon by e-mail you can activate your coupon credit following these easy steps:

1. Click on the activation link sent to you by e-mail. If you do not have a personal customer account yet, you will be given the opportunity to create one.

2. After adding an item to your shopping cart you can enter your coupon code.

In case of complications:

If you encounter problems with your coupon please contact us by e-mail: Please describe the problem in as much detail as possible and make sure to include the following information: your customer ID, the coupon ID, the error message by the system, and the web browser you are using.